Return & Refund Policy
At Shaahzaday, customer satisfaction is important to us. We take great care in providing premium-quality unstitched fabrics. Please read our refund and exchange policy carefully before placing an order.
Eligibility for Refund or Exchange
Refunds or exchanges are only applicable under the following conditions:
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You received a damaged, defective, or incorrect product
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The issue is reported within 48 hours of receiving the order
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The product is unused, unwashed, and in original condition with packaging intact
Non-Refundable Items
The following items are not eligible for refund or exchange:
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Products bought on sale or discount
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Minor color or texture variations due to lighting, screen resolution, or batch differences
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Products damaged due to customer mishandling
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Orders placed with incorrect information provided by the customer
Refund Process
If your refund request is approved:
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Refunds will be processed via the original payment method (if applicable)
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In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit
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Refund processing may take 7–10 working days
Exchange Policy
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Exchanges are subject to product availability
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Customers must return the original product before an exchange is dispatched
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Shipping costs for exchanges may be borne by the customer unless the issue was from our side
Order Cancellations
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Orders can only be canceled before dispatch
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Once shipped, orders cannot be canceled
Return Shipping
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If the return is due to our mistake (wrong or damaged item), Shaahzaday will cover return shipping
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In all other cases, return shipping costs are the responsibility of the customer
How to Request a Refund or Exchange
To request a refund or exchange, please contact us with:
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Order number
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Clear photos or videos of the issue
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Brief explanation of the problem
Requests submitted after 48 hours of delivery may not be entertained.
Policy Updates
Shaahzaday reserves the right to update or modify this policy at any time without prior notice.
